Using emotional intelligence within the workplace in today’s society is of the utmost importance when creating and building relationships but also in being able to forge successful personal and professional progression.
It also stands to reason that in grasping this as our strength you can harness its powers to connect with you consumers and build rapport and trust quickly.
Used within part of a well devised marketing strategy it can enhance your brand and business.
What is Emotional intelligence? (EQ)
Emotional intelligence is the ability to read, understand and regulate your own and others feelings. It can also sometimes be quoted as EQ which stands for emotional quotient.
Why is emotional intelligence important and why should it matter to you?
A Psychology Today article written by Susan Krauss Whitbourne Ph.D. says that, ‘EI is now moving front and center to corporate boardrooms where it is becoming the latest leadership buzzword. Organizational psychologists are finding that leaders must have the ability to understand social interactions and solve the complex social problems that arise in the course of office life. From resolving disputes to negotiating high-powered deals, business leaders need to be able to read each other’s signals, as well as understand their own strengths and weaknesses.’
And it’s not just subject to leaders being able to show emotional intelligence, it is required from leaders to workers, workers to co-workers, businesses to consumers online and offline and so forth.
Often seen as a soft skill it is vital in personal and professional success and that of the connection with consumers.
A Ready To Manage blog post by Richard Madison stated that,‘67% of all competencies that are determined as being absolutely essential for high performance in the workplace are related to emotional intelligence. Studies show that leaders who have higher levels of emotional intelligence are also more likely to be profitable. This is certainly the case for some of the world’s best known CEOs. Jeff Bezos of Amazon for example is known to be obsessed with getting into the hearts and minds of Amazon customers. He openly discussed this on YouTube when he was announcing Amazon’s acquisition of Zappos in 2009. Howard Schultz of Starbucks is well known to love the company and its people. He shows this by offering his employees generous healthcare benefits. He is said to attribute this to the fact that his father lost his health insurance when Schultz was a child.’
How is it important to business? How does that connect to how any business portrays itself online?
Our presence within any business, company or brand is greater than our one being. It is as a collective and that of a collective and use of collective intelligence that is the driving force for success when used in a carefully constructed marketing strategy to impact and connect with and influence consumers.
How can it be used as part of a marketing strategy?
It is important not to lose sight of our skill set and to use this for positive impact in the workplace as individuals, as teams, as a business and within leadership.
In a digital age and that of AI being able to understand and read yourself and others, to regulate and adapt is an imperative step in being able to then transfer that emotional intelligence into not only creating a successful career path but to steer a successful marketing strategy.
Empathy and emotion within targeted campaigns are a useful and powerful tool.
3 well-known top CEO’s that have openly used this as a strength and model within the workplace to motivate, engage and to create a business and brand according to an article written by John Boitnott for inc.com are;
- Jeff Bezos
- Ursula Burns
- Elon Musk
The 3 main areas of emotional intelligence are seen to be;
- Self awareness
To be able to understand yourself, your strengths and weaknesses. In the face of disappointment and constructive critique you use resilience to persevere in a positive manner.
- Social awareness
A useful skill when building and growing relationships. Social awareness compliments self-awareness and shows you have an understanding of others feelings and what’s happening around you.
- Self-management
The ability to regulate and manage your own thoughts and feelings positively within your environment.
Questions to ponder?
How emotionally intelligent are you and your business?
Do you use it to enhance your business model? Is your business model based on this premise like the CEOs listed in this article?
Do you use EQ to push your marketing strategy and to connect with your consumer?
Does it form part of your strategy when building your brand?
Is it responsible for your business successes?
You can test to see how emotionally intelligent you are for free by clicking here.
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